"Treated like a real person"

About: Leighton Hospital

I have just returned from Leighton Hospital following a stress echocardiogram.

I arrived early for my appointment, but after only a few minutes wait, my name was called.

When I was shown into the treatment room I was initially quite nonplussed to see three members of staff there.

I need not have worried!

Each member of staff introduced themselves by name, explained everything very clearly as things went along and were very alert about my wellbeing throughout.

The main reason for my writing, however, is to say how I was treated with such dignity ... every attempt was made to cover me as often as possible during the procedure and nothing was done or said that gave me the slightest cause for embarrassment.

I came home feeling for the first time at a hospital appointment that I had been treated as a real person with feelings rather than a "case file".

Thank you to those concerned.

Story from NHS Choices

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Response from Leighton Hospital

Thank you for your lovely comments which are very much appreciated. I have shared this information with the team both at our monthly staff meeting and individually to staff involved in stress echo examinations.

We also have an echo multi-disciplinary team meeting every Monday and I will certainly be reading this out next week too. I am very pleased to hear of your positive experience in our department especially that you felt you were treated with dignity. Thank you. Kate Hallows Cardio-Respiratory and Vascular Ultrasound Service Manager

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