"Avoid this hospital - poor facilities"
About: Croydon University Hospital Croydon University Hospital Thornton Heath CR7 7YE
Posted by Anonymous
I had to visit the temporary A&E department on 16/11 after having a major surgery on my leg in Royal National Orthopaedic Hospital in Stanmore a few days earlier. It was a busy night at the A&E; there were no seats, let alone a wheelchair available for me. I had to walk using my crutches along the corridor to the A &E and to the urgent care unit.
Nobody approached me even though the staff could see I was struggling. No one told me where I could get a wheelchair. When I asked the receptionist at the urgent care centre, they said none is available there. Nothing more on where I could get one,
Doors to the urgent care unit were also not automatic. I had to stand there a few minutes and hoped a kind person would open it for me.
My operated leg was so tired and felt worse when compared to before I arrived at the hospital. Staff were unhelpful (actually ignorant ) and looked unhappy doing their jobs.
After a while, I decided to just leave and go somewhere else. I thought to myself that if I stayed my leg could be worse due to the poor conditions at the waiting area and inadequate facilities.
Anyway my advice is that there are better hospitals around Croydon. Go to those if you can. I had good experiences in NHS hospitals like East Surrey and RNOH. Unfortunately Croydon University is just not in the same level as these hospital in terms of facilities and patient services.