"Staff on Ward 19 were friendly ..."

What I liked

Staff on Ward 19 were friendly and compassionate.

What could be improved

A little thought when patients trying to sleep at night, loud conversations between staff doesn't help. It would help if doctors would read notes before talking to patients and making decisions, I repeated things so often, and still mistakes were made..

Anything else?

I received the best of care while in hospital and was told by surgeon that they would have me back for surgery in approx. 3 weeks, also was supposed to be referred to breast clinic as MRI revealed lump in breast. When after 3 weeks I hadn't heard from either hospital I was appalled to find that A. no referral had been sent to the breast clinic and B I wasn't on any waiting list! How easy it would be for someone to fall through the net and be missed completely.I'm still waiting to hear when my op is whilst trying to keep my symptoms under control at home. Also the discharge letter to my GP didn't mention the breast lump, if members of my family hadn't been present when I was told about it I might have thought I was dreaming the whole thing!