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Care Opinion

Excellent service

Story from nhs.uk

"Excellent service"

About: Good Hope Hospital

I had an execptional experience at Good Hope Hospital.

I had to attend A&E for a minor ailment.

The reception staff were friendly and helpful, I was seen by a triage nurse within 15-20 minutes and then seen by an exceptionally friendly Doctor within the next 10-15 minutes.

In total I was probably only there for 1 hour which is excellent.

I felt like I was listened to and was fully examined by very competent

Doctors who made me feel calm and less anxious. They answered all of my questions and I left feeling very reassured.

Fortunately it was not a serious problem and I was able to go home after.

I was incredibly impressed by the service and would be happy for any friend or relative to go there knowing they would receive excellent care.

Thank you to all of the A&E staff in particular the Doctor I was seen by who was friendly, courteous and trusting.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 24/11/2015 at 14:46
Published on Care Opinion at 15:10

Dear Anonymous

thank you so much for taking the time to post your feedback regarding your recent experience at Good Hope Hospital's Accident and Emergency Department.

I will be delighted to ensure that your feedback is forwarded to Angela Birmingham, Matron for Emergency Services, and to Lorraine Wild, Operations Manager for Unplanned Care who will be thrilled to communicate your feedback to all of the Emergency Service Team who work very hard in often difficult circumstances to provide a positive patient experience.

I hope this is acceptable and once again thank you for your lovely feedback it is very important to us.

My best wishes for your continued recovery.

Kind regards

Marie Helebert

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