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Help with a late night query

Posted By Molly-Sue

"Help with a late night query"

About: University Hospital Ayr / Accident & Emergency University Hospital Ayr / General Surgery

(as the patient),

On a Sunday night I got great help from Allison in A& E in Ayr Hospital regarding the timing of a Monday appointment in Day Surgery. She found information for me and arranged for someone from that dept. to phone me first thing on Monday morning. That put my mind at rest and I was very grateful.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 23/11/2015 at 09:24
Published on Care Opinion at 15:34

picture of Eunice Goodwin

Dear Molly-Sue,

I have passed your post to the team to share, particularly with Allison. it is lovely to get help from the 'unexpected' as it were, and that must have made such a difference. When it is out of hours, it can be challenging with a query such as yours. Thank you for taking the time to let us know.

Kind regards,

Eunice

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