"Excellent treatment in Emergency Department"

About: Southmead Hospital

I was unfortunate enough to have to attend the Emergency Department when a recently diagnosed acute condition became significantly worse over a weekend. The care was excellent. Despite being clearly very busy, the nursing staff and ED doctor ensured I received prompt treatment, that a scan was arranged within minutes and that everything was explained to me. I was very impressed with the efficiency despite the clear pressures on the service, and in particular the kind and reassuring manner in which I was treated particularly by the nursing staff.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Southmead Hospital

Dear Anonymous,

Thank you so much for your very kind comments regarding your treatment in the Emergency Department, which will be shared with the staff. I hope you are now feeling much better.

Kind regards, Sue Needs, Deputy Advice & Complaints Team Manager.

  • {{helpful}} of {{total()}} people think this response is helpful