I arrived on Sunday with pain in my throat which became a big swelling. I didn't wait as long as the waiting period was said which was good. And within five minutes of seeing an emergency nurse theycould clearly see I had acute tonsillitis and prescribed me antibiotics immediately. The nurse was lovely and was very helpful. I'm now much better after two days of treatment on a ten day prescription.

Story from NHS Choices

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Response from Accrington Victoria Hospital

Many thanks for your feedback regarding your visit to the Minor Injuries Unit at Accrington Victoria Hospital and thank you for taking the time to do so.

It is a pleasure to receive such lovely feedback about the care provided and I will make sure your comments are passed onto the team who will be delighted to hear that your experience was really positive as we always strive to deliver safe, personal & effective care.

We are really keen to hear about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

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