"No trust in staff"

About: Royal Hallamshire Hospital

After several extremely bad experiences at Sheffield teaching hospitals I was going to give this department the benefit of the doubt - I am under Barnsley hospital but consultant apparently from this hospital.

Called to change appointment in December (letter dated 21/10/2015) offered earlier appointment in November, when I had not received promised letter of confirmation I called again on 11/11/2015 to be told it had been posted on 11/10/2015!!! when I pointed out that this would have been impossible as I had called after 21/10/2015 person on the phone became stroppy and said they were printing a letter off as we were speaking and it would be posted out first class - This did not happen - the letter that I eventually received was printed on 12/11/2015 and posted second class.

How can these people be trusted to do anything more complicated if they cannot even manage to post a letter or admit a mistake and apologise. Definitely feel that they would lie to cover any mistake.

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am so sorry to read your posting that has only just come to our attention. Clearly there have been administrative issues and I wish to apologise for this on behalf of the Trust.

Unfortunately we do not have details of the service that you are complaining about and therefore I am unable to escalate this without this detail. If you are able to provide further information we would like to look into this matter and respond to you in a more personal way.

If you feel you are able to do this please can you contact our Patient Services Team who will be able to assist. The team can be contacted by telephoning 0114 271 2400 or by emailing pst@sth.nhs.uk

Thank you

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