"had to come out of hours in pain"

I came in a lot of pain about 10 30 at night ,saw a nurse who said they could not do any thing for me ,said I had to phone 111 to see a Doc which I did this was at 11 30 in pain and out side in the cold going through all my details again ,got to see a doc in the next room that I first was in why why didnt they tell me to go in to the next room it was madness where the Doc was .

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Responses

Response from Samuel Johnson Community Hospital

Dear Ms Gear

We were very sorry to read of your negative experience whilst attending recently at our Minor Injuries Unit at Samuel Johnson Community Hospital. We will certainly share this feedback with the staff. However, if you would like us to look further into this matter and respond to you more thoroughly, then please consider contacting our Patient Advice & Liaison Service (PALS) who would be happy to assist. We can be contacted via email on pals@burtonft.nhs.uk or via telephone number 01283 593110.

Kind regards

PALS Team