"I was waiting for the treatment 5 hours"

About: Stepping Hill Hospital

I came to hospital, at 21.50, left 4.a.m, was waiting for the treatment 5 hours, 5 min with the doctor, and the treatment 30 minutes, spent in hospital 6 hours. With the head injury haven't had X-ray, waiting room dirty. When I came in ambulance, nurse in the reception very rude. I can't complain about the doctor and the nurse who did my operation, but why I was waiting 5 hours with the head injury, bleeding, with neck and shoulder pain as well?

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Responses

Response from Stepping Hill Hospital

I am very sorry to hear of the delay you encountered in being seen following your head injury.

The Emergency Department is a very busy department and patients are prioritised according to their injuries.

In order for us to investigate your particular experience, please contact me on 0161 419 4353.

Kind rgerads

Patient and Customer Services Manager

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