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absolutely disgusting way to treat an old lady .

Story from nhs.uk

"absolutely disgusting way to treat an old lady ."

About: Wexham Park Hospital

Rude..Uncaring .My mum asked for a walker 6 times in 5 hours so she could go 2 the loo .It never turned up after 3 people said they would get one ..Have told her they were going to do an endoscopy every day now for 8 days still nothing .Rang the ward 10 asked how my mum was they said they would look up her notes put the phone on the side for 15 mins .And 2 people started to slag off a patient off in the background one telling the other to just ignore her .Then just puting the phone down .It has taken .5 phone calls over 2 days just to speak to someone ..This is the worst hospital I have had the missfortune to encounter . Very very poor .

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Responses

Response from Wexham Park Hospital 8 years ago
Wexham Park Hospital

Submitted on 16/11/2015 at 16:36
Published on nhs.uk on 17/11/2015 at 01:30

Thank you for taking the time to leave your feedback.

I am very sorry for your poor experience, and please apologise to your Mum on our behalf as well.

This is not the standard we expect from any of our staff.

I would really like to resolve this for you as soon as possible and would therefore be grateful if you could contact the Ward senior Sister directly or our Patient Advice and Liaison Service (PALs) on palswexhampark@fhft.nhs.uk or call them on 01753 633365 between 9am-5pm.

I really hope you do contact the team so we can put this right for you as soon as possible.

My apologies once again

Kind Regards

Claire Marshall

Head of Patient Experience

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