"Appalling patient care"

About: Nuffield Hospital Oxford (the Manor)

I visited the manor hospital recently to see a neurologist. This has been worst hospital experience I have ever had. I was diagnosed by the neurologist I saw with a serious health condition before having the necessary scan and without consideration or discussion of other conditions. Despite attending the appointment on my own, after dropping that news on me the neurologist ended the appointment leaving me in tears, with no information on the condition or understanding of what would happen next. At no point did they ask if I was ok or check to make sure I was safe to drive.

Since receiving that diagnosis I have been completely left unsupported by the manor to co-ordinate different appointment with different departments. There is no communication between departments and it took me 3 days to get an answer from the mri department who never answer their phones. Having booked an mri appointment I then received no paperwork confirming the details. When I complained I was told it was my fault as I didn't leave my email address, despite having not been asked for it.

On the subject of the neurologist, the manor apparently accept no responsibility for the standards of care or service from these neurologists as they are private contractors.

I am still waiting for the Mri scan but in the meantime I've been left completely unsupported by the manor who made no attempt to help coordinate patient care, despite it being a particularly traumatic and serious diagnosis that I face.

I would definitely not be recommending this hospital!

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Response from Nuffield Hospital Oxford (the Manor)

We value your feedback, we strive to give our patients the highest standard of care, and use feedback to make change to our practice. It is very disappointing to read your comments, and we would welcome the opportunity to meet with you, to discuss how we could have done things better, and also to provide you with the support you need during this stage of your treatment and diagnosis.

Please contact Nuffield Health's The Manor Hospital Oxford, on 01865 307641, so that we can coordinate a meeting. With kind regards Louise Sullivan, Hospital Director

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