"Appalling patient care"
About: Nuffield Hospital Oxford (the Manor) Nuffield Hospital Oxford (the Manor) Oxford OX3 7RP
Posted by Heather
I visited the manor hospital recently to see a neurologist. This has been worst hospital experience I have ever had. I was diagnosed by the neurologist I saw with a serious health condition before having the necessary scan and without consideration or discussion of other conditions. Despite attending the appointment on my own, after dropping that news on me the neurologist ended the appointment leaving me in tears, with no information on the condition or understanding of what would happen next. At no point did they ask if I was ok or check to make sure I was safe to drive.
Since receiving that diagnosis I have been completely left unsupported by the manor to co-ordinate different appointment with different departments. There is no communication between departments and it took me 3 days to get an answer from the mri department who never answer their phones. Having booked an mri appointment I then received no paperwork confirming the details. When I complained I was told it was my fault as I didn't leave my email address, despite having not been asked for it.
On the subject of the neurologist, the manor apparently accept no responsibility for the standards of care or service from these neurologists as they are private contractors.
I am still waiting for the Mri scan but in the meantime I've been left completely unsupported by the manor who made no attempt to help coordinate patient care, despite it being a particularly traumatic and serious diagnosis that I face.
I would definitely not be recommending this hospital!