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great care

Posted By Snow1571

"great care"

About: Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

I went to Crosshouse Hospital Orthopedics because of a bunion on my foot. I was taken in right away and sat for 5 minutes, then they called me through for an x-ray, I came back and ten minutes later I saw the consultant. He was a very polite gentleman but he was very quietly spoken and I couldn’t quite understand his accent, so I feel as though I would like to talk to him again as I would like more advice. Other than that small problem however I couldn’t complain at all, all of the staff were ever so nice and took excellent care of me, I’d give them 11 out of 10!

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 16/11/2015 at 16:02
Published on Care Opinion at 16:27

picture of Eunice Goodwin

Dear Snow1571,

I am so glad you got prompt and excellent care. I am sorry you still have some questions unanswered but I am sure we can fix that. If you can contact me by email: eunice.goodwin@aapct.scot.nhs.uk or phone me on: 01563 826222, giving me your name and date of birth we can arrange this for you. Meantime I will pass this to the team so they can appreciate your kind words. Thank you for contacting us and so quickly too.

Best wishes,

Eunice

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