"excellent care!"

About: East Midlands Ambulance Service NHS Trust Grantham & District Hospital

(as the patient),

One day in mid-October, I was knocked flying when quite a heavy gate was caught by the wind. I crossed quite a distance and landed on flag stones/concrete strangely, and thank goodness is didn’t hit my head elbow or shoulder. Hip taking full force. We live in a town and luckily being a Sunday, my family were around. I am on my own quite a lot. I have an alarm button coming this week. Am very active 83 year old!

I have absolutely nothing by praise from start to finish of my stay in Grantham hospital and since coming home. The ambulance arrived within 30 mins, travelling the 25 miles from Stanford. The 2 man crew were absolutely great – we had one or two laughs. I received immediate care and attention in the fracture clinic. Taken to fracture ward. The hip replacement was next day. Because of my pain, the team had difficulty injecting my spine with anaesthetic, finally they did succeed. The consultant team, doctors, nurses etc Physios – al so caring professional etc etc 10/10!

Food to be honest – not as good a standard as 3 years ago, but adequate, some nice.

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Responses

Response from Rebekah Marong, Communications & Engagement Support Officer, Communications and Engagement, East Midlands Ambulance Service NHS Trust

Dear Wish3,

Thank you for sharing your experience with us and for your kind words.

I’m pleased that our crew were able to put you at ease during your care with their friendly, open attitude. If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew that cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 or email PALS.Office@emas.nhs.uk.

I hope you have a good recovery and that you’ll still be just as active in the future!

Best wishes,

Rebekah

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Response from United Lincolnshire Hospitals NHS Trust

Dear Wish3,

Thank you so much for this reply – it really is motivating to the staff to get the responses and to know that due to your unfortunate accident – bless you – you had a good journey and went home well – we do our best with the resources we have and the responses from the patients make all the difference to us.

Kind Regards,

Julie Record

Ward 2 Sister