"c.d.u. ward night 3rd nov"

About: William Harvey Hospital

taken into hos 1st Nov etremally high temp with bladder infection. on 3rd Nov eve the staff on were very unpleasant..From approx 7 pm onwards visitors with patient about 3 beds away seem to have a radio on and were having a sing song. I asked sister if they could quiet them as I felt ill with headache and temperature. I was unkindly told no, as this was a peoples hospital.I tried to state that this was a place for sick people if they wanted a sing song they should leave the hospital. the main lights were hurting my eyes so I asked them if they could be turned off, I was sharply told lights out time is 10pm. the sing song eventually stopped at 8.30pm when the visitors left. by then I was very distressed and wanted to leave the hos but had no transport. I was very upset. loud chatter went on by the staff in question up my end of the ward I feel on principle. eventually at 10pm on lights out they then began to bring round tablets and do blood pressure etc. Finally at 10.45pm silence rained in the ward so we could sleep in peace only all to be woken in morn at 4.30am with lights on at first I had a spell of memory loss, possibly due to the stress of the eve just past. now time for blood pressure again.

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Responses

Response from William Harvey Hospital

I am truly sorry to learn about your very unhappy experience.

We need to look into this and so if you would provide your details to PALS (Patient Advice and Liaison Service) it would be very helpful.

PALS can be contacted by telephone at 01227 783145 or 01227 864314 (please leave a message if you get the answerphone - they will get back to you as soon as possible).

Alternatively, you can email at ekh-tr.PALS@nhs.net or complete an on-line complaint form via www.ekhuft.nhs.uk (and click on one of the buttons on the home page).

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