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Dissatisfied so far....!

Story from nhs.uk

"Dissatisfied so far....!"

About: Prospect Park Hospital

On a recent visit to Rowan Ward to visit a loved one, was dissatisfied to find how they were being cared for. Little consideration seems to paid to helping them dress properly and the way they and myself were spoken to by staff was rude and obnoxious.

We were kindly given a side room for the visit but other patients were allowed to wander in and out at will which was disruptive and rather unsettling.

So far during my loved ones' stay on this ward, despite asking, we have not been given any information about their possible condition or what treatment may be considered. Communication between staff and families seems limited to say the least.

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Responses

Response from Prospect Park Hospital 8 years ago
Prospect Park Hospital

Submitted on 02/12/2015 at 10:34
Published on nhs.uk on 03/12/2015 at 01:32

Hello,

Thank you for your posting. We are sorry to see that you are dissatisfied with the care and communication on Rowan Ward. The response of staff is disappointing as the Trust has recently conducted some work to improve communication. I will notify senior staff of your concerns. Please contact me so that we can discuss this further and provide you with a full response. Alternatively, if you wish to remain anonymous,you could contact yoiur local Healthwatch organisation for a response. Contact details can be found on our website www.berkshirehealthcare.nhs.uk

Yours Sincerely ,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 01189605027 e mail: trevor.lyalle@berkshire.nhs.uk

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