"It transpired I had been given the wrong leaflet"

About: Victoria Hospital / General Medicine

(as the patient),

In December, I attended at the Victoria Hospital, Kirkcaldy, for an endoscopy procedure. In accordance with the leaflet I was sent with my appointment I had fasted for 24 hours prior to the appointment. The nurse attending was, to say the least, most surprised as this was not required.

It transpired I had been given the wrong leaflet.

Needless to say we were both very angry. She, herself, took it up with the Admin Department.

I coped, just, with not eating - the staff were wonderful, making sure I had 2 pieces of toast before I left.

What would the consequences have been if I had been elderly or infirm? ? ! !

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Cabo3

Thank you for taking the time to tell us about your recent experience. Having to go so long without food must have been difficult and I can appreciate the anger felt as a result of a miscommunincation. I am glad you raised this at the time with staff which enabled the issue to be addressed. I know that staff in Endoscopy have been revising patient information recently with the involvement of people who have recently used the Service. I will make sure your post is passed on.


Louise Ewing

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