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All was excellent except...

Story from nhs.uk

"All was excellent except..."

About: Solihull Hospital

My experience waas vey positive.I had to stay for three nights to be treated for a skin infection.Everything was fab and brilliant. Except on my first night there there was a doctor who was so rude. The doctor looked at my skin and sas like thats so nasty and showed and another nurse whilst pulling a dirty face only to tell me the doctor has no clue and id have to wait for the dermatologist.Disgrace.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 24/11/2015 at 14:36
Published on Care Opinion at 15:13

Dear Anonymous

thank you for providing your comments on your recent experience at Solihull Hospital.

I am pleased to read that overall, you found your treatment was brilliant, with the exception of the manner of one of the doctors, who you felt was rude.

I am very sorry that you experienced this and would welcome the opportunity to discuss this in more detail. Can I ask you to contact me at your convenience on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

I hope this is acceptable and I look forward to hearing from you.

Kind regards

Marie Helebert

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