"Blocked bladder"

About: Southend Hospital

Went in for a blocked bladder as hadn't voided in two days. Was sent by my GP

Was told to go directly to the ward which I did but had to wait three hours for catheter to be placed. in 15min two litres drained

Told them I am allergic to latex.

Still placed a latex catheter.

Found out the Monday it was latex from district nurse. (Placed Thursday) . Had been in agony and Unwell after placing. Phones them and was told couldn't be changed. Had to wait for district nurse to remove and place non latex. Urology then later complained regarding the treatment.

And in hospital wasn't told how to care for catheter or bags etc as they presumed seen I was in a wheelchair I had it before.

Told them I didn't no what I was doing and just told to contact the district nurse.

Story from NHS Choices

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Responses

Response from Southend Hospital

Dear Sir/Madam,

I am sorry to hear of your experiences and the issues you came across within your visits. Unfortunately without personal, identifiable information I am unable to look into your individual issue and can only apologise for how this experience panned out. We take patient experience here forward and I assure you I will pass this onto the relevant department for service user improvements. If, however you feel you would like this to be looked into you can contact our complaints team who will be able to review this in further detail. Complaints can be contacted via email: complaints@southend.nhs.uk

Thank you again for taking the time to contact us via NHS choices and wishing you well for the future.

Regards,

Louise McIver Patient Involvement Team

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