"Resuscitation Unit"

About: John Radcliffe Hospital

My son was transferred to hospital by ambulance at around 4am on 11/11/15.

The ambulance called ahead and on arrival we were greeted by a very helpful nurse who too us through to the resuscitation unit, where a paediatrician and nurses we waiting for us.

The!staff were so brilliant, the care they provided was excellent, and they went out of their way to reassure both my son and I and they succeeded in stabilising my son's breathing.

I would like to offer a heartfelt thanks to all the team.

The work you do is so important and saves lives, and I am just grateful for the care and treatment you gave my son.

As well as the excellent reassurance you gave me by keeping me well informed of what was happening at every step.

Story from NHS Choices

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Responses

Response from John Radcliffe Hospital

Thank you so much for taking the time to provide this welcomed feedback; it must have been a very distressing time for you and your son. We're so glad to hear that the staff you encountered were attentive, thorough and professional, as we would expect. As a Trust, we aim to ensure that both patients and relatives are provided with the highest level of care and treatment, which entails keeping them very well informed about what is happening at each step. Your comments will be passed on.

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