"Very Rude Receptionist"

About: St Mary's Hospital (Manchester)

Very Rude receptionist. They were in the rudest mood ever. My wife couldnt stand up because she was very tired and weak as she had no food due to glucose test.

Receptionist asked my wife to come to their desk and stand up infront of them even though i was standing there infront of them with all my wife's details. it is the worst thing that you come across at 8:50 in the morning.

They didnt use the word "please" or "thank you" even once. What a shame. . Such an immature behaviour in the morning will ruin your day.

Story from NHS Choices

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Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the NHS Choices / Patient Opinion website about your experiences within Saint Mary’s Hospital. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail.

We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk we will be happy to discuss this with you.