My partner was and still is being treated by the crisis team and stayed on thurne ward. Can't fault the the staff from both departments. Only the doctors messing with long standing pain medication spoiled what we found to be very good care. Overall everyone we had contact with through home to hospital and again home treatment couldn't have been more supportive to my partner (patient) and myself (partner and carer). Massive thank you to all staff working with mental health illness.

Story from NHS Choices

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Response from Hellesdon Hospital

Thank you very much for your kind compliment for the care you and your partner received from us. Your feedback is important to us as it helps us to shape the quality of care we provide to all our clients. We have shared your compliments with our doctors but also discussed the issue you raised about medication changes.

We hope this will enable us to improve our care even more. I thank you again for your kind words and I wish you and your partner the best health.

Lazarus Chirimunjiri, Acting Deputy Service Manager

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