"Good experience of hysteroscopy"

About: Fitzwilliam House Outpatient Centre / Urology Heatherwood Hospital / Gynaecology

(as the patient),

I was referred to Mr Vathanan, Consultant Obstetrician and Gynaecologist, at Fitzwilliam Out Patient Centre, Bracknell, in February 2015 for investigation of a uterine polyp following an out-patient procedure in Frimley Park Hospital that couldn't be completed due to severe pain.

Mr Vathanan talked through the situation and the likely procedures and I also felt listened to. I have only praise for the nursing staff and the ultrasound department staff at the clinic. (experience only marred by turning up for an appointment to find the clinic had been cancelled and I hadn't been informed).

I was referred to Heatherwood for a full hysteroscopy and resection of polyps as a day patient. Again, all the staff were excellent in explaining what to expect during and after the procedure, despite being clearly very busy, and I felt confident I was in safe hands.

The consultant was Mr Furtado who came to speak to me before the op and again, I felt reassured by him and had my questions answered. The associated complications that could arise were fully explained by him before I signed the consent form.

The procedure was carried out under general anaesthetic and I experienced only mild discomfort after the procedure. Thanks to all.

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Response from Claire Marshall, Head of Patient Involvement, Frimley Health NHS Foundation Trust

picture of Claire Marshall

Dear Ellie2

I am so pleased to hear that this procedure and process went well for you following your previous feedback. Our staff do try their best to provide care that they would want their family to receive. Thank you for your feedback, I will pass it onto the teams you mention.

Kind Regards

Claire Marshall

Head of Patient Experience

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Update posted by ellie2 (the patient)

Dear Claire,

I think it is important to feedback on positive experiences as well as bad. As you suggested, I have contacted PALs to discuss my previous experience.

Kind regards