"More needed in children's a&e"

About: North Manchester General Hospital

I have to say staff in the children's ward are amazing but the children's a&e is not up to scratch. I brought my son who is non verbal autistic and the staff although they were in no ways rude they do need training to deal with autism. There should be a room for children that cannot cope with crowds and more understanding that it's not just a poorly child but a poorly child that cannot communicate there emotions or understand why they are in pain. Our child had a past history but yet we were there 2 hours and 10 minutes and not even triage asked to check observations. Glad I had a thermometer and pain relief with us and I did express my concerns to the doctor about the failings of triage. understaffed and very busy which is terrible for both staff and patients.

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Responses

Response from North Manchester General Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

Regards

The Pennine Acute NHS Trust