"Urgent care centre"

About: Burnley General Hospital

My mother visited the urgent care centre 11.11.15 following a fall, all the staff involved in her care provided an excellent service, thanks very much to all, this service is very important to the community.

I will be sending a letter to the team to thank them personally

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Responses

Response from Burnley General Hospital

Many thanks for your feedback regarding your mother's visit to the Urgent Care Centre at Burnley General Hospital and thank you for taking the time to do so.

It is a pleasure to receive such lovely feedback about the care and treatment provided and I will make sure your comments are passed onto the team who will be delighted to hear that your experience was really positive as we always strive to deliver safe, personal & effective care.

We are really keen to hear about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

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