"First class service"

About: Southend Hospital

Through the screening programme, diagnosed with an abdominal aortic aneurism in September which required treatment and referred to Southend Hospital.

An out-patient appointment followed by CT scan, pre-op assessment and subsequent admission and surgery followed all within a 6-week period. Fantastic service.

On arrival for the OP appt check-in was simple using the electronic system, however, there were extremely helpful volunteers around to give assistance if needed.

Instructions via the television screens when your patient number is called to move you into the next waiting area are straightforward and the signing in the hospital is very good.

At each visit the experience has been equally good. I am completely impressed by the treatment received, the staff at all levels and the systems in place and highly recommend it.

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Responses

Response from Southend Hospital

Dear Sir/Madam,

Thank you for your post relating to your treatment and experience within our trust, it is excellent to hear such positive feedback relating to each experience. I can ensure you I will send your comments to the relevant teams, we appreciate such feedback and staff will be pleased to see you were a happy patient. I thank you for taking the time to contact us and wish you well for the future.

Regards

Louise McIver Patient Involvement Team

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