"Disgusting"

About: Whipps Cross University Hospital

My son and partner had a baby here on sat 9/11/15.

As she lives near here... But we come from Kent .

When we got there we wasn't greeted very well by the security person on the desk in maternity.

When we walked through the doors the smell hit you!

It was disgusting the place was so old and dirty and every where needed painting but it didn't stop there!

The staff were not friendly or talkative at all.

And when I asked a nurse if the blood pressure they had just taken was ok... And what should it be....they couldn't even tell me...they didn't know!

Luckily my granddaughter was born healthy but could not wait for my son and partner to get the hell out of that god awful place!

If they have another one I will make sure she has it in our hospital in Kent and not there!

Child birth should be a happy time so please do not have your baby here!

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Responses

Response from Whipps Cross University Hospital

We really value your feedback and take into account all of the concerns you have raised here including the cleanliness of the ward and the unfriendliness of the staff. We have shared your comments with the maternity team so they are able to make improvements to our service where possible.

We are sad to read that as a result of this you feel they should not return to the hospital. If you would like to discuss your concerns further, please contact our PALS Team on 020 3594 2040 or by email: pals@bartshealth.nhs.uk

Kind regards

Barts Health NHS Trust

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