About: University Hospital (Coventry) University Hospital (Coventry) Coventry CV2 2DX
Posted by Deborah
My mother was taken to UHCW 10 Nov 2015 with chest pain, by a paramedic who was truly wonderful.
From the moment we arrived at the hospital, at the ambulance triage, right through to Ward 11, I can only say the staff were incredible, their efficiency, care and compassion can not be praised enough. They were so kind to family as well, beyond what I could have expected.
I am so sorry that I can not recall all their names, but thank you to all of you.
In particular the nurse from Cardio Ward 11, who's consideration and compassion went above and beyond.
I see now that when the NHS are 'criticised', it is the bureaucracy and management that the criticism should actually be targeted at, as the only blot on the experience was the 11hrs it took to get her onto a ward, because of bed shortages.
The actual front line staff couldn't apologise enough, and I imagine that they suffer the fallout of such circumstances.
But the fact they keep you updated, and work their socks off to try and assist in anyway possible, is a credit to them.