"PRE OP!"

About: Homerton University Hospital

I had my pre operative assessment 2 weeks ago. The downside is my letter said 'pre op clinic' which I could not find on the map. Turns out it's next to the 2012 ward! Please amend this on your patient letters as I was nearly late and missed the appointment looking for a place that doesn't exist on the hospital maps. However, I was seen straight away (after another patient started shouting at me and the nurse who took me in because she waited longer than me - but that isn't the staffs fault). Nurse went through everything with me then told me I needed to have my vitals taken, which I was called in straight away to do. Then after that I was asked to go down for a blood test in pathology where I was seen straight away. Only downside is the staff aren't very friendly and don't put you at ease, staff are more concerned about gossiping about X Factor with each other than engaging with their patients, had they been engaging with their patients you'd have got a 5 star rating.

I will do a further review after my surgery tomorrow.

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Responses

Response from Homerton University Hospital

Thank you for taking the time to tell us about your experience in pre-operative assessment and we have informed the unit.

We have passed on your comments about the letter and map to the appropriate staff. If you have any further feedback, comment or query you can contact our Patient Advice and Liaison Service (PALS) on tel. 020 8510 7315, or text 07584445400, or email PALS.Service@homerton.nhs.uk

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