"Car Parking should be free for Outpatients"

About: Stoke Mandeville Hospital

I have just moved to Stoke Mandeville for regular ongoing outpatient treatment and was surprised to discover that I had to pay for my parking (it was free at Ashford St Peters).

This is compounded by the fact that I had to use a pay and display car park when my appointment could last anywhere between 20 mins and 2 hrs+ depending on how busy the department is and how well my treatment proceeds (I have no way of knowing on arrival).

I understand that there is an option to pay for 2 hours parking and request a notice at Haemotology reception to display in my car waving additional charges, but in many cases I need less than 1 hour and would therefore be paying additional charges unnecessarily.

In any case I am strongly of the opinion that hospitals should not charge patients attending for treatment.

Please can you review your parking policy with respect to Outpatients?

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Responses

Response from Buckinghamshire Healthcare NHS Trust

Thank you for your comments.

I am sorry to read of your concern about car parking charges for outpatients attending for treatment at hospitals in Buckinghamshire Healthcare NHS Trust. I can appreciate that you feel very strongly that hospitals should not charge patients attending for treatment.

You may wish to contact our dedicated Patient Advice and Liaison Service on 01296 316042 or email pals@buckshealthcare.nhs.uk to discuss this concern in more detail so that we can explore ways in which we can assist and improve the patient experience in our Trust.

In the meantime, please be assured I will pass your anonymous comments to the relevant manager for the service.