"Dedicated staff at Stracathro"

About: Ninewells Hospital / General Surgery Stracathro Hospital

(as the patient),

Five weeks from consultation with Donald Campbell at Ninewells Hospital, Dundee to surgery at Stracathro Hospital. On arrival I experienced some trepidation as the old building looked like the set of Dad's Army or Tenko; old fashioned & sad looking.

However once inside I was completely reassured by not only the welcoming staff but the cleanliness & modern fixtures. The immaculate wards, toilets & day room makes, what can be a stressful time, very bearable.

From auxiliary through to theatre staff, surgeons & anaesthesiologists, they were all without exception friendly, professional & focused on the patents. The wards were quiet with cool temperatures and family & carers were well provided for in the day room.

All staff discussed treatment, procedures and aftercare thoroughly & often with healthy doses of humour. I witnessed other's requests being followed up immediately & staff often picking up in care issues requiring attention prior to being asked. Overall, a pleasant hospital visit being looked after by dedicated nhs staff.

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Responses

Response from Tracey Passway, Clinical Governance and Risk Team Leader, Clinical Governance and Risk, NHS Tayside

Dear Buddygia3,

Thank you very much for taking the time to contact us and for such specific feedback. The staff will be delighted. We share all our feedback with staff and this will put a smile on their faces.

I am delighted that you had a good experience at Stracathro. We strive to be friendly and caring - great to hear this reflected back.

Kind regards,

Stuart Keys,

Clinical Services Manager, Stracathro Hospital

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