"Orthopaedic and Trauma - Very impressed"

I had a referral to the orthopaedic and trauma department and my appointment was 9th November 2015. I was nervous as three weeks before this I had been referred to A&E at Stoke Mandeville where I was treated appallingly by an orthopaedic doctor. I will in due course write a complaint about my A&E visit as the doctor was disgraceful. However, my visit on 9th November couldn't have been more different. I arrived in pain and straight away a nurse sorted out checking in with the front desk and handling my paperwork. The nurse found me somewhere to lie down at the earliest possibility and checked I was ok and comfortable many times during my one and a half hour wait before helping me carry my belongings into the consultant's room. The long wait was unfortunate but because I was treated well I was satisfied. The consultant and another doctor were kind, thorough and courteous. They answered my questions and treated me with gentleness and respect. I am hopeful that I won't have to wait long for my MRI scan and that my good experience with Stoke Mandeville will continue thanks to your excellent staff.