"general service"

About: George Eliot Hospital

I have been using GEH over the last 3 years, I have had problems with my back, thyroid and now have cataracts. it appears that there is no comunication between areas. No one has got my history from previous hospital. I hate going to Dr's hospial at the best of times. I always feel like im am causing an inconvience. I find it difficult to explain myself, and sometimes feel if people don't believe me. I am not in the habit of lying about my condition, if anything i'd rather play it down but I really am finding coping with back pain and continued tiredness. I recieved a letter referring me to the chronic pain/ME clinic which alarmed me as I have not been diagnosed with anything. after looking it up I can see how it would fir but still no diagnoses.

I am taking thyroxine and still feel tired and lathargic. I am totally exhausted. I am going to work full time, and I am not looking for an excuse to have time off. I want to work, but would like to manage my condition better.

As for the cataracts, i was reffered to you by my opticion and the first time you said I had to wait.....so that wasted 2 hours and was uncomfortable as I have a bad back......I then went for a second time and although they said this time they would do it, they were reluctant, I do not go through my accord but have been sent by an opticion. apparently they both need doing.

This I accept and I accept they will done on seperate occaisions, my expectations were not very well managed. I was told this would be done within 12 weeks I have just called to see if there are any dates yet and the person i spoke to informed me the waiting list is 15/18 weeks. when I said oh I was told it fwas 12 weeks they were very short with me and said no its 12/18. all I was doing was repeating what i was told.

I am fed up of people being rude to me when I am not rude to them. I work in a call centre as a soft skills coach and if I heard any calls like that i would have to ensure that advisor was aware of their tone.

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Responses

Response from George Eliot Hospital

I am sorry that you are having difficulties. If you would like these to be explored in greater detail please contact the Patient Advise and LIaison Service on (024) 76 86 5550 or email PALS@geh.nhs.uk.

Regards

Chrsitine Longstaff on behalf of the George Eliot Hospital NHS Trust

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