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Disabled badge registration system

Story from nhs.uk

"Disabled badge registration system"

About: Chase Farm Hospital

I had to enter a disabled badge on the machine in the highlands wing.

1.

First of all why is that the only place in the hospital a machine is located? 2.

The machine states press the button 3. The only button on the machine is a silver button on one side.

4. Press it and nothing happens.

5. The correct procedure is to press the screen !!! 6. Why does it not say that 7. Why is their not a cash machine in the hospital?

When a patient is visiting a hospital it is stressful enough without this extra frustration

Chase Farm I am sure you will agree is very confusing for patients with departments moving and the building works that are on site without this extra inconvienience. Have some consideration for your patients please.

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Responses

Response from Chase Farm Hospital 8 years ago
Chase Farm Hospital

Submitted on 11/11/2015 at 15:55
Published on nhs.uk on 14/11/2015 at 01:47

Hi there, sorry to hear that you have been unhappy with your experience. If you would like to speak to someone about parking, please don't hesitate to contact our patient advice and liaison service on 020 8216 4924 or bcfpals@nhs.net. You may also be interested to read more about our plans to redevelop Chase Farm Hospital and make it a hospital fit for purpose to deliver 21st century healthcare: https://www.royalfree.nhs.uk/chasefarm

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