"Visted a&e"

About: The Royal Liverpool University Hospital

Recently visited the royal hospital with a friend who was having severe chest pains and was advised to visit a&e by gp, receptionist we spoke to was extremely rude, no manners, wouldn't even make eye contact when speaking and not in anyway helpful about directions where to go, the doctors in a&e were a lot nicer but I found were not explaining things very well, however they were rushed of there feet but everything was very unorganised.

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Responses

Response from The Royal Liverpool University Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Emergency Department. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265