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Exceptional healthcare following a heart attack

Posted By Louie77

"Exceptional healthcare following a heart attack"

About: Golden Jubilee National Hospital / Cardiac Surgery NHS 24 Queen Elizabeth University Hospital Glasgow / Cardiology (Heart Conditions) Wards 6c & 6d Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My partner experienced chest pains on Friday. We called NHS 24 on Saturday morning. We provided all the details and within ten minutes, an ambulance arrived. Following a EEG they transported him to the golden jubilee where he underwent an angioplasty and had a stent inserted. After a night at the jubilee he was moved to the Queen Elizabeth Hospital where he stayed for a further three days.

I have to say that the care he received from all services was exceptional. From being diagnosed and receiving care within three hours to being provided with a state-of-the-art accommodation in the new QEUH, his care was second to none and I would like to pass on my thanks to all involved.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 8 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 12/11/2015 at 13:54
Published on Care Opinion at 16:59

picture of Shona Lawrence

Dear Louie77

Thank you for sharing your story on Patient Opinion. I was sorry to learn that your partner experienced chest pains and subsequently required to have a stent inserted. I appreciate that this would have been an extremely worrying time for you both and I do wish him well.

Your partner’s experience demonstrates the joint approach taken by Health Boards and Health Professionals in providing care to patients. Here at NHS 24 we work closely with the Scottish Ambulance Service and other Health Boards to ensure that patients receive the required level of care as soon as possible. Patient safety and a positive patient experience are our top priorities. The story you have posted is an excellent example of joint working for the benefit of patients.

Should you wish to provide any further detail, this would enable me to identify the staff members at NHS 24 who managed the call to our service. This means that I could share your story directly with them. In any event I will share this with key clinical staff to reinforce the positive experience you have described.

I can be contacted directly on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

With best wishes to you both.

Kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Sharon Hammell, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 8 years ago
Sharon Hammell
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

I am responsible for the development and implementation of the Scottish Ambulance Service's communications strategy: this includes staff communications as well as external audiences, including PFPI and media management.

Submitted on 12/11/2015 at 19:11
Published on Care Opinion on 13/11/2015 at 10:47

Dear Louie77

Like Shona, I must say thank you for taking time to share how well your partner's care went: from the call the NHS 24, the response from the A&E crew from the Scottish Ambulance Service and the teams at the Golden Jubilee and Queen Margaret University Hospitals.

I will share your partner's story with colleagues in our Ambulance Control Room and in our West Central Division. They will be really pleased that all elements of our patient's care went really well.

I hope your partner is making a good recovery. No doubt, if your partner is feeling better, you'll be feeling better, too.

Best wishes

Sharon

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