"Caring and supportive mental health care"

About: South West London And St George's Mental Health NHS Trust / Adult mental health

(as the patient),

I've recently finished a course of CBT that has given me a key set of tools to deal with my anxiety long-term. I worked with an excellent therapist who was kind, supportive, non-judgemental. Working with her helped give me the confidence to tackle my anxiety and I am indebted to her for this. With the techniques I now have, I am confident that I can have a future without crippling anxiety. I really can't stress enough how much this service has changed my life.

The only fly in the ointment is that a friend is using Wandsworth IAPT services as well and she was told mid-course that the maximum number of sessions had been reduced and therefore she was near the end of her treatment. I needed a longer period of sessions to make the most of the learning opportunity and engrain the new techniques to help me with alternative reponses to anxieties - and I am concerned that future patients won't be able to do so.

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Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust

Dear zebra,

my name is Jane and I am one of the Patient Experience Leads for the Trust. Many thanks for taking the time to share your experience of our services and I am so pleased to learn that it was a positive one. It's always a pleasure to hear such lovely feedback and for staff to know that they are appreciated so I will ensure your feedback is passed onto the service.

I will also pass on your concerns about the length of treatment that is being made avalable to your friend. I am not a clinician but I am aware that some courses of treatment may be shorter than others so this may apply in your friends case. I would advise your friend to speak to staff in IAPT who should be explain the situation more fully.

If your friend wishes to raise a complaint or concern about this she can do so by contacting the Trust PALS line on 0203 513 6150 or by emailing complaints@swlstg-tr.nhs.uk.

Once again, many thanks for taking the time to share your thoughts and I would like to wish you well in your recovery journey.

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