"i didnt like anything, i was asked ..."
About: James Paget University Hospital James Paget University Hospital Great Yarmouth NR31 6LA
Posted by pam (as ),
What I liked
i didnt like anything, i was asked by a doctor to come back to the hospital which i did, the reception staff were very rude and even rolled their eyes at me, none of the staff listened to the reason i was there, they made wrong asumptions, the only time staff were prepared to listen to me was when i asked what the complaints procedure was. I also took a letter with specific instructions for a&e staff to follow none of which was taken into consideration or followed up.
What could be improved
communication between hospital staff and they need to listen to patients because at the end of the day they are the people who know what their symptons are.
just because this is not a good comment regaurding this hospital, does not mean that this should not be available for people to see.
I will however be returning to the hospital in person on monday to make my compaint and lack of basic manners from the staff there known.