"All they have ever shown is a consistency of..."

About: Hillingdon Hospital

Today i accidently put my arm through outside glass. The cut wasn't too serious but as im 13 weeks pregnant i thought it would be a good idea to make sure everything was alright and i didnt need any jabs!

When going to the nurse at reception they said its fine and just need to be cleaned! I confirmed i wouldnt need a tetanus. But what has annoyed me is the lack of care!

The nurses excuse to why i didn't need a tetunus wasnt because i.e i wasn't cut with dirty metal until i questioned the nurse on their answer! Which was you would be covered by your tetunus from a child due to your age!

I am 28! And have had not had a tetunus since i was a young girl so its probably been about 20 years! A tetunus shot lasts 10 years!

This is a constant issue i have found with every experience with this hospital!

I wont even go into past experiences which would blow your mind!

I am questioning if i am even comfortable trusting them with the birth of my first born child!

Awful!!

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Responses

Response from Hillingdon Hospital

Thank you for your feedback,

We are very sorry to hear of the poor experience you had within our service. Our aim is to provide an effective service for all our patients and I apologise in this instance we have not achieved this.

Thank you for taking the time to share your experience with us, it is always valuable to hear where we can improve. I would like to assure you that we take patient satisfaction very seriously and your feedback has been shared with the service manager and the staff for reflection and consideration for future learning and service improvement.

If you would like to discuss your concerns further please contact the Service Manager via: jenny.walker2@nhs.net

With thanks

Senior Management team.

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