"AVOID Burnley Hospital if you call at all costs..."

About: Burnley General Hospital

Burnley hospital is thw worse hospital I have ever been to ... don't care about your matter just can't wait to get you off the phone or out of their hair ... !!

Wouldn't go here if it was the last place on earth.... first incident I went into early labour with back ache at 30 weeks.. give me steroids and a course of tablets ... told them I hadn't had my last set of tablets ( which helped prevent me going in labour ) they said I had a left it at that ... until I argued and argued that I hadn't and when they checked my book aparently someone wrote it down wrong by mistake ..!!! Abouslut joke .... rang up with server Itchyneas on my arm and hands.. told me it could be something to do with my liver or I could have a shingles ( currently 20 weeks pregnant ar this point ) then said I can't come in hospital incase it is shingles so use calomine lotion.... pfffttt .... !! Just an all round disgusting .. pointless Hospital ..... !!!!!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Burnley General Hospital

Thank you for your feedback regarding your experience of maternity services at Burnley General Hospital and for taking the time to do so.

We are very sorry for your experience and please be reassured that your comments will be passed on.

We are very keen to investigate further and would be grateful if you would contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk so that I can understand more about your experience.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Helen Ritchie, Senior Patient Experience Facilitator

  • {{helpful}} of {{total()}} people think this response is helpful