"Sandbourne suite"

About: Royal Bournemouth General Hospital / General surgery

(as a parent/guardian),

My son had surgery at the Sandbourne Suite today, and it was such a positive experience. Everyone went out of their way to make us feel comfortable and make sure we knew what was happening. An hour and a half after he had woken up we were on our way home, with minimal pain, disruption and upset.

Thank you to everyone involved, and a massive thank you to Jeremy for his care and expertise, we are very grateful.

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Claza

Being a parent or guardian of a child in need of medical treatment can be a worrying time so I am pleased to hear that you found the Sandbourne Suite to be such a positive experience, with the staff making sure you were both comfortable and informed about the treatment.

It is good to know that everything ran to time and you were in and out so quickly. I’m sure your son felt much better being able to go home and recuperate in the comfort of familiar surroundings.

I will share your comments with the Sandbourne team and I am sure they would all want to wish your son a speedy recovery.

Regards

Sue Mellor

Head of Patient Engagement

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