"Out patients waiting area five"

About: Crosshouse Hospital / General Medicine

(as the patient),

Great service from all the staff in waiting area five however the TV is set on a loop which plays tbe same NHS fraud story every few minutes, its a form of torture having been sitting for half an hour it is really not required and quite infuriating! Turn the sound down if TV needs to be on?

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Injured person,

I take your point, I think a clock ticking is torture so I understand how this can be too. I have asked the nurse in Out Patients and she has agreed to turn the TV down. I am sorry it was of no help to while away your time, I am sure it is meant to. Meantime, thank you for letting us know your feelings. I will also pass your comments to the staff as you found there care to be good, despite torturing you into the bargain.

I hope you are well now, or at the very least, on the road to recovery.

Best wishes,

Eunice
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