"Delays but all else good in ENT"

Had an appointment on 6 November with the doctor at 4.15pm after less than 18 week wait. Transport to and from the hospital is slightly limited from Tonbridge so need a taxi, car or wait up to 30mins for the bus which is reasonably priced. Impressively new looking hospital with typical modern facilities. Signage slightly confusing for OPD as can either scan your letter or book in at main reception. Scanning worked fine though and good to have an electronic update screen showing who called through and any delays. Wait was 45mins extra though. No buzzers for people to get a coffee elsewhere while they wait although there are some screens in corridors showing when you're called through. Sub wait was also fine with water facilities but only a sprigel on the counter, no foam antibac dispensers. Consultant was very good getting a full history of the nose problem and going through a full examination inc a scope (which took watford 3 appts to do). Booked scan and given prescription in mean time. All staff were welcoming. These are my personal views and not of my employer.