"Neptune ward"

About: The Great Western Hospital

I had a short stay on Neptune ward, the staff on this ward are outstanding, I was reassured when worried immediately, nothing was to much trouble for any of the staff, always smiling and happy, in my 3 day stay I can honestly say I couldn't fault anything at all, I have been on another ward which I won't name, and my stay on that ward was no where near the care and compassion I received on Neptune, the staff on Neptune should be very proud of the care they give and all the hard work they do .

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Responses

Response from The Great Western Hospital

Thank you for telling us about your experience at the Great Western Hospital.

We are delighted to hear your positive feedback on the care and treatment you received from Neptune Ward.

We will share your comments with the team who will very much appreciate that you took the time to get in touch. I am sorry that you received a more negative experience from an unnamed ward if you would like us to look into this further, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031.

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