"Difficulty entering the wards"

About: Queen Elizabeth University Hospital Glasgow / Elderly Medicine

(as a relative),

My mother is at the end of her life. I having been sleeping in the hospital for many nights.

I popped downstairs and when returning I stood for 15 minutes at the door before someone could open the door for me. As I couldn't contact anyone on the phone, I was really panicking I was too late. Thankfully this wasn't the case but this has happened regularly and even visitors have had difficulty getting in. Luckily they can call for me to open the door.

It's not as if the nurses are monitoring who is coming in. If you are alone staying with someone it could be very distressing.

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Responses

Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Little Me,

I'm really sorry to hear about your Mum and I am glad that you have been able to stay with her at this difficult time. I can appreciate the frustration caused by having to wait at the ward entrance in any case, but know that there will be added anxiety about this under the circumstances.

What might really help is for you to have a chat with the Senior Charge Nurse on the ward about your concerns, if you haven't already done so. I am confident that she would find a solution which would work for you and make you feel a bit more comfortable. If you could also let me know what ward your Mum is in, I'll also raise this with the Senior Charge Nurse to come up with a solution.

If there is anything else in the meantime, please don't hesitate to get in touch, either through Patient Opinion or directly to me by email on lorna.gray@ggc.scot.nhs.uk and my thoughts are with you at this time.

Best Wishes,

Lorna

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