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Care Opinion

Great care in ward 8A

Posted By Little Me

"Great care in ward 8A"

About: Queen Elizabeth University Hospital Glasgow / Elderly Medicine (Wards 51, 52, 54,55, 57, 8a & 2a)

(as a relative),

Our mother has been in ward 8A for 4 weeks and is nearing the end of her life. The staff have been wonderful with her and our whole family.

We have been living in her room for the last 12 days and have been made to feel at home. This has been a great experience to help us through the days after and something to look back on when talking about mum.

The staff are friendly, caring and very hard working. I mean all staff from porters thru to doctors. They are very often short staffed and even under these difficult circumstances they give 150%.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 09/11/2015 at 12:37
Published on Care Opinion at 13:58

Dear Little Me,

I am so sorry to hear about your Mum but really heartened to hear that you have been so well supported by the staff on Ward 8A at this most difficult of times. For your Mum to have her loved ones around her, and for you all as a family to be able to spend that time with her is so important, and it is fantastic to see that this has been facilitated by the staff in such a caring and positive way. It is a brilliant example of how a whole team pulls together to look after both the patient and family.

I wish you all the best, and my thoughts are with you all at this time,

Best Wishes,

Lorna

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