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Amazing staff for procedure on my knee

Posted By SFSolihull

"Amazing staff for procedure on my knee"

About: Solihull Hospital / Trauma and orthopaedics

(as the patient),

Injured my knee some time ago when I fell off my bike. I went to my GP and was quickly sent for physio and an MRI scan. I was then operated on recently.

This was a very positive experience. The staff during the day operation were amazing and this was my first ever visit for an operation (I'm nearly 49).

I can't thank the team enough, they were outstanding.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 20/11/2015 at 15:42
Published on Care Opinion at 16:39

Dear SFSolihull

thank you for your post regarding your recent experience at Solihull Hospital.

I am so pleased to read that your hospital experience was very positive and that you were seen quickly following referral by your GP for physiotherapy and an MRI scan, which resulted in you requiring surgery.

I will ensure that your lovely comments are forwarded to Rosemary Parker, Ward Manager for Day Procedures Unit, and to Debra Jones, Matron for Theatres and Day Surgery, who will be thrilled to pass along your comments to all of the team.

I wish you well in your continued recovery, and once again thank you for taking the time to provide your kind comments. Patient feedback is extremely important to us.

Kind regards

Marie Helebert

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