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Thank you Day Surgery Unit

Story from nhs.uk

"Thank you Day Surgery Unit"

About: Heartlands Hospital

HI

I had a open Septorhinoplasty produce date 5th November to correct my breathing issues, I would like to thank all the staff in the day surgery. they was very polite quick and efficient and changed bandages when needed. They're a real asset to the hospital. Thank you all I am very grateful, it is much appreciated.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 10/11/2015 at 12:12
Published on Care Opinion at 13:06

Dear Anonymous

thank you for your post regarding your recent experience at the Day Surgery Unit at Heartlands Hospital.

I am delighted to read that you found the staff were polite and efficient and that all of your needs were met whilst in the unit.

I am forwarding your comments to Judith Paintain Day Surgery Manager who will be thrilled to share your feedback with all of the day surgery team, who work very hard to provide a positive patient experience.

I hope this is acceptable and may I thank you once again for taking the time to provide your feedback.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Heartlands Hospital 8 years ago
Heartlands Hospital

Submitted on 11/11/2015 at 09:41
Published on nhs.uk on 12/11/2015 at 01:32

Dear Anonymous thank you for your post regarding your recent experience at the Day Surgery Unit at Heartlands Hospital.

I am delighted to read that you found the staff were polite and efficient and that all of your needs were met whilst in the unit.

I am forwarding your comments to Judith Paintain Day Surgery Manager who will be thrilled to share your feedback with all of the day surgery team, who work very hard to provide a positive patient experience.

I hope this is acceptable and may I thank you once again for taking the time to provide your feedback.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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