"Dis organised fracture clinic"

About: St Richard's Hospital

I have had two bad experiences. Today we arrived at 10.15 for a 10.30 appointment. At 11.05 I was told to go for an X Ray, returning to the waiting room at 11.25. in the X Ray dept I had to sit partially dressed waiting with two men (I am a female).I was the last patient to be seen at 13.05, two hours thirty five minutes after my appointment time. The reception desk and cafe had closed before I saw the doctor. There seemed to be no attempt to call patiients according to the time of their appointment. My previous visit six months ago was just as chaotic with a two hour wait after my appointment time passed.

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Responses

Response from St Richard's Hospital

We are very sorry that you have had two bad experiences.

We will forward your comments to the Radiology manager, and the Orthopaedic manager, so that they are aware of your comments.

However, as your post is anonymous, we cannot investigate further.

If you would like us to do this, please email us at palschichester@wsht.nhs.uk, giving your name and hospital number or date of birth.

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