"Disgusting services"

About: Royal Oldham Hospital

My 1 year old son was sent to Oldham Hospital by the urgent care unit at Rochdale for breathing reason and tonsillitis, we arrived at Oldham Hospital at 10:45pm on Sunday 1st November 2015, we was told the O&A closed at 10pm and had to take a seat in the waiting room in the children's ward after around 3 hours a staff nurse came in to do my sons observations to which they weren't 100% aware why we had been sent, every question we asked we got a an answer in a very blunt and arrogant attitude and this was very uncomfortable for me and my partner as this nurse was telling us there was nothing wrong with my son they also questioned us on why we had left it so late to come to the hospital and questioned us on his medication what the GP had prescribed also commented that GP's don't always correctly diagnose conditions, this nurse made us feel very un comfy, after another hour we was seen by a student doctor who was very pleasant and told us are son had very inflamed tonsils and wanted the doctor to look at my son, my son was seen at 4:55am by the doctor who explained more things to us and we were happy with this, after spending 6 hours in a waiting room with my 1 year old son who had to sleep on a couch that was in the waiting room and had nothing to keep him occupied apart from 3 books, i think this is a disgrace he wasn't even offered anything to drink or eat this disgusting experience cost me and my partner time off work , fuel money , parking ticket and food for my son all for a doctor to take 5 minutes and tell us his symptoms. i do understand this time of the year is busy but for a child to spend all this time in a waiting room with little communication to what was going on is a disgusting matter and will no longer attend this hospital.

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Responses

Response from Royal Oldham Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

Regards

The Pennine Acute NHS Trust

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